Refund and Returns Policy
Effective Date: November 16, 2024
At Gem Flaree, we strive to ensure you are completely satisfied with your purchase. Our Refund and Returns Policy provides guidance on returning items that may not meet your expectations. We are here to make the process easy and convenient.
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Eligibility for Returns
- To qualify for a return, items must be unworn, in their original condition, and returned with all tags and packaging intact within 30 days of delivery.
- Certain items are non-returnable, including custom or personalized jewelry, gift cards, and items marked as final sale.
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Initiating a Return
- Contact us at info@gemflaree.com with your order number and reason for the return. Our team will respond with a return authorization and detailed instructions.
- Please note that customers are responsible for return shipping fees, except in cases where the return is due to an error or a defective item. We recommend using a trackable shipping method.
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Processing Refunds
- Once we receive and inspect your return, we will issue a refund to your original payment method within 7–10 business days. Please be aware that your bank or payment provider may require additional time to process the refund.
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Exchanges
- If you receive an incorrect or defective item, please notify us within 5 days of receipt. We will process an exchange if the item is available. If the desired replacement is unavailable, a full refund will be provided.
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Restocking Fees
- A restocking fee may apply to specific items. This fee will be communicated during the return authorization process.
Contact Us
Street: 709 Butterfield Dr, Spring Creek, Nevada
Phone number: (928) 428-5850
Email: info@gemflaree.com
Website: gemflaree.com
