Shipping Policy
Effective Date: January 17, 2025

At GemFlaree, we are committed to ensuring that your orders arrive in a timely and secure manner. Please review our Shipping Policy to understand our shipping practices, rates, and delivery times.

1. Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed after 12:00 PM (PST) or on weekends will be processed on the next business day.
  • Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details (if applicable).

2. Shipping Methods

We offer several shipping options to accommodate your needs:

  • Standard Shipping: Delivery within 5-7 business days after processing.
  • Expedited Shipping: Delivery within 2-3 business days after processing.
  • Overnight Shipping: Next-day delivery (for orders placed before 12:00 PM PST).

Please note that the delivery times are estimates and may vary depending on the shipping carrier, your location, and other factors.

3. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method you choose and the destination address. These costs will be clearly displayed before you complete your purchase.

  • Free Shipping: We offer free standard shipping on all orders over a certain amount. Please check our website or contact customer support for the current minimum purchase amount.
  • Additional Fees: If your order is being shipped internationally, additional customs duties, taxes, or import fees may apply. These fees are the responsibility of the customer and will be calculated and charged by the relevant customs authorities.

4. International Shipping

We offer international shipping to select countries. Please note the following:

  • International Delivery Times: Delivery times for international orders vary by destination. Shipping typically takes 7-21 business days.
  • Customs and Import Taxes: For international shipments, you may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. GemFlaree is not responsible for any delays caused by customs clearance.

If your country is not available for shipping, please contact our customer support team, and we will do our best to assist you.

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your shipment. You can also check the status of your order by logging into your account on our website.

Please note that tracking information may take up to 24-48 hours to appear after shipment.

6. Shipping Address

Please ensure that the shipping address you provide during checkout is accurate and complete. GemFlaree is not responsible for delays or undelivered packages caused by incorrect or incomplete addresses.

  • If you notice an error in your shipping address after placing the order, please contact us immediately so that we can make the necessary corrections before your order is shipped.

7. Order Delays

While we strive to process and ship orders as quickly as possible, delays may occur due to various factors, including but not limited to:

  • Weather-related issues
  • Shipping carrier delays
  • High demand or holiday periods

We will notify you of any significant delays that may affect your order. If you have concerns about a delayed shipment, please contact our customer support team.

8. Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order. Depending on the circumstances, we may offer a replacement or refund.

  • Lost Packages: If your package is confirmed lost by the shipping carrier, we will investigate and offer a resolution.
  • Damaged Items: If your order arrives damaged, please take photos of the damaged packaging and items and contact us within 7 days of receiving your order for assistance.

9. Shipping Restrictions

GemFlaree may have certain shipping restrictions due to location, product type, or regulatory requirements. Please ensure that your destination is eligible for shipping before placing your order. If we cannot fulfill an order due to shipping restrictions, we will notify you promptly and offer a solution.

10. Changes to Shipping Policy

We reserve the right to modify, update, or change this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. Please review this policy periodically for any updates.

11. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

GemFlaree
Phone: (928) 428-5850
Email: info@gemflaree.com
Address: 709 Butterfield Dr, Spring Creek, Nevada
Website: https://gemflaree.com

Thank you for shopping with GemFlaree! We are dedicated to providing excellent service and ensuring your order reaches you in a timely manner.